Terms & Conditions

Terms & Conditions

  • The website WWW.FLYDESKS.COM (the "Site") is published and maintained by FLY DESKS TRAVEL SOLUTIONS. FLY DESKS incorporated and existing in accordance with the laws of India When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an 'associate' of FLY DESKS or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.
  • These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between FLY DESKS and you with respect to your use of this Site. FLY DESKS acts as an "Intermediary" solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that FLY DESKS merely provides intermediary services in order to facilitate services to you. FLY DESKS is not the last mile service provider to you and therefore FLY DESKS shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency), you shall engage, hire from the content available on the Site.
  • FLY DESKS may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the "Terms & Conditions" link to be fully aware of the entire scenario.
  • USER GUIDELINES

  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit any content or material you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
  • As long as you comply with the terms of these Terms and Conditions of Use, FLY DESKS grants you a non-exclusive, non-transferable, limited right to enter, view and use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • Domestic & International Flight Booking Terms
  • SITE CONTENT

  • This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the FLY DESKS reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.
  • FLY DESKS may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • Reservations are not considered confirmed, until ticketed. Fares are dynamic in nature and probabilities of change in them exist. We will contact you if this happens. You can either receive a full refund of the order or pay the fare difference between the original fare and the new fare for issuing the tickets.
  • In case of cancellation, we will take back the discount offered at the time of booking and it will be deducted from the remaining amount after the deduction of the cancellation penalty and service charge.
  • WEBSITE

  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions which provided on this Site limiting the way you may use it.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by FLY DESKS or any other third party. By displaying them on this Site, FLY DESKS is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.
  • If you send any communications or materials to FLY DESKS by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by FLY DESKS, as non-confidential.
  • You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way FLY DESKS uses such material.
  • Any material submitted to this Site may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by FLY DESKS anywhere in the world, in any medium, forever.
  • CANCEL & REFUND POLICY

  • Airlines Cancel Change fees are not guaranteed can change anytime without any prior notice by the airlines.
  • Airlines Cancel Change fees must be reconfirmed before making any changes in you’re Booking.
  • Name change is not permitted once a ticked is issued. After a confirmed reservation (PNR) received from the airlines & Flydesks.com, any change in the name of any passenger travelling will not be permitted as per airline rules.
  • Refundable fares (Domestic): Processing fee of INR 250 per sector, per passenger + Airline penalty.
  • Refundable fares (International): Processing fee of INR 500 per sector, per passenger+ Airline penalty.
  • CHANGES

  • Domestic: Airlines change fee + Fare Difference(If Any) + 150 (FlyDesks fee).
  • International: Airlines change fee + Fare Difference(If Any) + 300 (FlyDesks fee).
  • REFUND DURATION

  • Cancellation done by customer: 5-7 working days.
  • Cancellation done by Airlines: 30-45 working days.
  • In case of any Failed transaction, refund will be provided within 48 hours(Saturday/Sunday/Any Govt holiday not included).
  • Partial cancellation is not allowed on flight ticket booked under special discounted fares for round trip.
  • In case of NO SHOW, customer is not eligible for any kind of refund from the Airlines or from Flydesks.com.
  • AT THE TIME OF BOOKING

  • Requirements:
  • Name & Date of birth of the customer should be as per any Government issued Id which He/ She will be carrying along with to the airport.
  • Passenger contact info & Email which is currently in use should be filled while the process of booking on Flydesks.com.
  • All airlines ticket fares are subject to availability at the time of booking. Any ticket is not considered as confirmed until there is an Airline ticket number/Airlines PNR issued against the reservation.
  • Child below the age of 18 will not be allowed to travel alone as per the Airlines policy, must be accompanied by an adult.
  • Airline ticket prices are dynamic in nature (subject to change).There is no guarantee of the fare remaining the same until the ticket is booked and confirmed by the Airlines.
  • Meal & seat arrangements are subject to availability.
  • In case of any International ticket, the customer must carry a valid travel documents along such as Passport, Visa, Confirmed airline ticket etc.
  • International: Airlines change fee + Fare Difference(If Any) + 300 (FlyDesks fee).
  • DISCLAIMER

  • You acknowledge that FLY DESKS is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.
  • The materials on this site are provided and "as available," "with all faults" basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by FLY DESKS and the respective suppliers.
  • FLY DESKS may make changes or improvements the material in this Site at any time, include technical inaccuracies or typographical errors. FLY DESKS and their respective suppliers make no guarantees about the availability of specific products and services.
  • FLY DESKS and its third-party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
  • FLY DESKS do not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.
  • FLY DESKS do not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • NO WARRANTIES

  • You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. FLY DESKS do not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • FLY DESKS will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • Customers/Passengers are solely responsible for ensuring that the possess all the necessary documents related to travel, such as - Passport, Visa (Any and All Types), OK to Board Certificates, Medical Certificates etc. - before the commencing the journey. FLY DESKS, does not provide any information for such requirements and neither does it get such information on demand.
  • FLY DESKS also maintains that, it does not guarantee any refunds in cases of No-show, Go-Show, Boarding Denial, Involuntary De-Boarding due to any reasons. Being a Travel Agent, FLY DESKS can only make an appeal - acceptance/rejection of which, lies at the airline's discretion.
  • For any Discrepancy/disagreement in the issued tickets please call us or mail us within 24 hrs of the ticket issuance time. Post 24 hrs, FLY DESKS do not take any responsibility and will not be liable for any loss or damage.
  • GENERAL POLICIES

    FLY DESKS may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • FLY DESKS reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of FLY DESKS's systems as well as its clients and users' interests are and remain, well-protected. Towards this end, FLY DESKS may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If FLY DESKS, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then FLY DESKS may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through FLY DESKS.
  • You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
  • FLY DESKS requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  • By offering for sale travel to particular destinations, FLY DESKS do not represent or warrant that travel to such point is advisable or without risk. FLY DESKS do not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • FLY DESKS reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. FLY DESKS shall have no obligation to take the needs of any User into consideration in connection therewith.
  • FLY DESKS reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  • No waiver by FLY DESKS of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
  • If any dispute arises between you and FLY DESKS during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Delhi. The arbitration proceedings shall be in the English language.
  • The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
  • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India.
If you have questions about these Terms and Conditions, please send an e-mail to [email protected]

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